![]() ![]() ![]() Associates interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions. We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems. They play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package connecting an Echo to a Fire TV returning an item or assisting a delivery driver to get a package to a customer on time. Our associates are bright, articulate, and detail-oriented with a genuine desire to find solutions to customer problems. You'll be in charge of moderating all customer reviews, responding to email, telephone, and online chat queries in English, answering customer questions, and more. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them. Amazon Full-Time Work from Home Associate If you have at least 1 year of customer service experience, you can apply to become a work from home customer service associate with Amazon. Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. ![]()
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